We're here to help!

Welcome to the support section. This is the place you should start to look for answers to any questions or issues you may have. We will try to help you with any questions you may have. You may also like to try the Discussion Forum for other users to review and help you. Alternatively feel free to email support@simtex.com.au for help.

Quick Start Guides

Click the links below to get the Simtex Quick Start Guides for:

Manufacturer user manuals for these and other products (including Sipura) may be found here

General Configuration Details

Any SIP compliant device will work with Simtex, however you will need some or all of the following information:

Your Account Number – Supplied on signup
Your PIN – Supplied on signup
Your Direct In Dial number – This is a geographic phone number that may be called from a standard telephone. This is an option that may have been supplied on signup.
Domain/ Realm– simtex.com.au
SIP Proxy – sip.simtex.com.au

Please note that there is no requirement for an outbound proxy setting.

To Make a Call

Every device is different, however there are two ways to make a call.

Standard Call – if you have credit in your account, you will be able to call any normal phone number anywhere in the world. If you call a normal phone number that has been supplied by Simtex, the call will be free.

The number format is as follows:

Australian Numbers - Area Code + Phone number eg - 02 93544000

International Numbers - 0011 + Country Code + Area Code + Phone number eg 0011 1 91 46642007

Free Call – if you do not have credit in your account, you can still use the phone however only to call other Simtex account numbers.

If you are having issues, please ensure:

Your account settings are correct
Your are able to browse the Internet (such that your device can get to our servers)
Ensure that no settings on your computer or modem/ router have changed
You have credit in your account (if you are trying to call a normal phone) – you may check this by logging into your online account

Other Features

Please refer to PHONE FEATURES

Please email support@simtex.com.au for assistance or Contact us